Returns / Exchanges:

  1. Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.

  2. Exchanges are strictly allowed only for the same item and colour .

  3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.

  4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of unpermitted requests:

    1. “I change my mind”

    2. “I don’t’ like this design”

    3. "I want to change to another colour"

  5. Customers must consult our person-in-charge first (Whatsapp)  before proceeding with the returns/exchanges.

  6. Item(s) must be returned within 1-3 working days after receipt of the order.

  7. Item(s) must be returned in unworn, unwashed, and unaltered condition with all tags attached.

  8. Customers must notify the person-in-charge on any postages made.

  9. Postages for returns of defected items will be borne by us. Please send us the postage receipt for processing.

  10. Exchanges will be processed within 1-3 working days after returned items received. 

  11. Please return the product(s) to:

Plusclosette

3-19-02, Jln Medan Pusat Bandar 8,

Bangi Sentral, 43650 Bdr Baru Bangi,

Selangor Darul Ehsan

Refunds:

             We generally do not provide refunds.

    1. However, we do entertain request of refunds ONLY for cases of stock-outs or defects that have no replacements or beyond repair.

    2. Please contact us and help us make your case.


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